Whether it’s the virtual assistant on your phone, a chatbot in your mobile banking app or on a website, we’ve all experienced the good and the bad of virtual agents. Everytime there’s a negative experience we blame the technology. Yet conversational AI interfaces have reinvented the way we interact with the world. In this podcast, Don White, the CEO of Satisfi Labs, shares his takes on this topic. We discuss where AI fits and how to build success AI assistants by focus…
Category: Reimagine Hybrid Work Podcast
-
9: S2 #9 Tips For Improving Distributed Work with Alfredo Ramirez of Vyopta
In this podcast, I interview Alfredo Ramirez, the CEO and co-founder of Vyopta. In this podcast, he tackles the challenges of creating culture for distributed work, the need to evolve current thinking and the role of AI in delivering business value. He also dispels some common management misconceptions. About his company. Vyopta is a Collaboration Intelligence company that delivers monitoring and analytics for Collaboration Performance Management and Workspace Insights. By integratin…
-
8: S2 #8 Using Desktop-as-a-Service To Support a Flexible Future of Work With Citrix’s Vishal Ganeriwala
With the pandemic, companies reevaluated VDI and the market evolved to a new landscape of DaaS. In this podcast, Vishal Ganeriwala talks about how DaaS has evolved into several models and how various organizations are using it to create business value. You can subscribe to the podcast, the newsletter and view additional content at https://reimaginehybridwork.com Social links for your hosts and the guest(s) You can follow Maribel on Twitter at @MaribelLopez and LinkedIN https://w…
-
6: S2 #7 Cloudera’s Sarah Shin on Changing Expectations in Hybrid Work
Sarah Shin shares how changing employee expectations on Environmental, Social, and Corporate Governance (ESG), AI and DEI are changing work with insights from Cloudera’s new studLimitless: The Positive Power of AI study. You can subscribe to the podcast, the newsletter and view additional content at https://reimaginehybridwork.com Social links for your hosts and the guest(s) You can find Sarah’s corporate blog at https://blog.cloudera.com/author/sarah-shin/ Her book recommendati…
-
5: S2 #5 Genefa Murphy of Five9 on How Better Employee Experiences Leads to Better CX
Genefa Murphy, the CMO of Five 9, shares statistics and insight on how employee experience (EX) and customer experience (CX) are intrinsically linked. We also discuss how distributed work changed the contact center and how AI and automation will improve both EX and CX. More information about her book recommendation, the Medici Effect, can be found here on the author’s website. https://www.fransjohansson.com/books-by-frans-johansson For advanced show notes, artic…
-
4: S2 #4 Creating Engagement With David Meerman Scott
How do you create a long standing business? You turn employees and customers into fans. In this podcast, David Meerman Scott shares thoughts on creating fans, the dangers of Facebook and updates to the 8th edition of his book the New Rules of Marketing and PR. You can find out more about David at https://www.davidmeermanscott.com/
-
2: S2 #3 Marketing Edition RHW: Niki Hall from Contentsquare Talks About Customer Obsession.
Marketing continues to be a key strategic element of any business plan. In this episode, we talk about several strategies for improving engagement with Contentsquare’s CMO, Niki Hall. You can follow her on Twitter at @NikiHall and LinkedIn at https://www.linkedin.com/in/nikizhall/ Follow me on Twitter at @MaribelLopez and https://www.linkedin.com/in/maribellopez/
-
2: S2 #2 Daniel Newman of Futurum Research Talks About Hybrid Work and the Metaverse Reality
Daniel Newman, Futurum Research founder and principal analyst shares insights on hybrid work, culture and the metaverse. You can follow him on twitter at @danielnewmanUV and LinkedIn at https://www.linkedin.com/in/daniellouisnewman/ Follow me on Twitter at @MaribelLopez and https://www.linkedin.com/in/maribellopez/
-
1: S2 #1 Marketing Edition of RHW: Amisha Gandhi of Tipalti share strategies for driving engagement.
In this episode, Amisha Gandhi (@AmishaGandhi) the SVP Marketing at Tipalti (@Tipalti) discusses the power of connection and community versus just getting a sale. What are some of the strategies for driving engagement? Listen for more Follow her at https://www.linkedin.com/in/amishagandhi/ Follow me at @MaribelLopez & https://www.linkedin.com/in/maribellopez/ Also don’t forget to subscribe to the podcast.
-
6: Verint’s Celia Fleischaker
Maribel speaks with on Celia Fleischaker, the Chief Marketing Officer of Verint on creating winning customer experiences and employee engagement. You can follow her at: Celia’s Linkedin https://www.linkedin.com/in/celiafleischaker/Celia’s Twitter: @cfleischakerURL: https://www.verint.com/
-
5: Microsoft’s Jared Spataro Shares A Vision For Modern Work
Jared Spataro, Microsoft’s CVP of Modern Work, shares insights from the Work Index Research study and opportunities for creating a better hybrid work envrionment. You can follow Jared at @jared_spataro and follow him on LinkedIN at https://www.linkedin.com/in/jaredspa/
-
4: What is the AND Economy and How Does Foldable Tech Fit In? An Interview with Samsung’s John Curtis
John Curtis from Samsung Electronics America shares how companies need to embrace hybrid work and how mobile technology supports this. He recently wrote a blog that you can read here. https://insights.samsung.com/author/john-curtis/ You can follow him and the company here. Twitter https://twitter.com/SamsungBizUSA/John’s LinkedIn https://www.linkedin.com/in/johncurtis123/https://www.samsung.com/us/business/
-
5: Neil Miller on the 5 Elements of Digital Workspace
Everyone needs a digital strategy. In this podcast, Neil Miller of theDigitalWorkplace.com shares his thoughts on the five elements your company must master to support hybrid work. Please subscribe to the podcast and follow me at: http://twitter.com/MaribelLopezhttps://www.linkedin.com/in/maribellopez/You can follow Neil on Twitter @NeilMiller3000 & LinkedIn https://www.linkedin.com/in/neilamiller/
-
3: How Experience-First Networking Helps IT Deliver Hybrid Work: An Interview With Juniper Networks Jeff Aaron
In this episode, we address what is experience-first networking and how does it create the right foundation for improving business. You can follow Jeff here: https://twitter.com/jeffreysaaron/ and https://www.linkedin.com/in/jeff-aaron-3aa0112/You can follow me at https://www.linkedin.com /maribellopez & http://twitter.com/MaribelLopez
-
2: Redefining How Video Can Change Management and Meetings: An Interview with Qumu’s TJ Kennedy
We’ve all participate in more video conferences this year but how do we make video work better. In this session, we discuss how to use video to streamline meetings, create culture, and show up as our authentic self. It’s time to rethink video. You can follow and reach TJ here: Company Twitter: @qumuCompany LinkedIn: https://www.linkedin.com/company/qumu/TJ Kennedy LinkedIn: https://www.linkedin.com/in/kennedytj/TJ Kennedy Twitter: @TJPublicSafetyFollow me: http://twitter.com/…
-
1: Employee Experience, empathy and the new world of hybrid work: An interview with Citrix’s Chris Voce
It’s easy to say we’ll change corporate culture but it’s hard to do. Chris Voce, who is a Customer Engagement Strategist at Citrix shares some insights from a recent study on hybrid work. Link to the research that Mr. Voce discussed: https://www.citrix.com/fieldwork/employee-experience/unlocking-employee-experience.htmlConnect with Chris at http://twitter.com/chrisvoce & https://www.linkedin.com/in/chris-voce-0739405/You can connect with me at http://twitter.com/MaribelLo…
-
118: People strategies for hybrid work: A discussion with Unisys’ President & COO Eric Hutto
Many businesses are testing the waters with back to the office policies. In this episode, Eric Hutto from @unisyscorp discuss what matters for the future of work. You can follow me at @MaribelLopez . You can follow Eric onTwitter: https://twitter.com/erichutto and LinkedIn: https://www.linkedin.com/in/erichutto/
-
117: AI Edition: Shifting focus from data-driven to outcome driven with Kirk D. Bourne
In this interview I spoke with Kirk D. Borne. At the time of the interview Kirk worked at Booz Allen but he’s now the Chief Science Officer at DataPrime Inc.. In this episode we discuss how companies should think differently about AI. Too many companies focus on data versus outcomes in AI.
-
116: How will video continue to change the workplace? An interview with Michael Litt, the CEO of Vidyard
It’s no surprise that video adoption has changed the way we work. However, change is constant. In this discussion, Michael Litt, the CEO of Vidyard, shares thoughts on what companies should be thinking about as it relates to using video. Company Twitter: @vidyardCompany LinkedIn: https://www.linkedin.com/company/vidyard/Michael’s LinkedIn: https://www.linkedin.com/in/michaellitt/Michael’s Twitter: @michaellittFollow Maribel at http://twitter.com/MaribelLopez @MaribelLopezhttp…
-
115: Healthy Buildings Part 2: An Interview Rachel Ellerman of Johnson Controls
Leaders are reimagine what in office work should be in 2021 and beyond. In this podcast, I asked Rachel Ellerman, Digital Solutions Product Manager at Johnson Controls, to share her insight on the future of healthy buildings.
-
114: Navigating The Challenges Of Hybrid Work. A Discussion With Cisco’s Jeetu Patel
Cisco’s Jeetu Patel talks about the new hybrid work culture and how to use #technology to support it. You can follow Jeetu on Twitter at @jpatel41 and Maribel at @MaribelLopez
