5: S2 #5 Genefa Murphy of Five9 on How Better Employee Experiences Leads to Better CX

Genefa Murphy, the CMO of Five 9, shares statistics and insight on how employee experience (EX) and customer experience (CX) are intrinsically linked. We also discuss how distributed work changed the contact center and how AI and automation will improve both EX and CX. More information about her book recommendation, the Medici Effect, can be found here on the author’s website. https://www.fransjohansson.com/books-by-frans-johansson For advanced show notes, artic…