Research
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Analyst Perspective: 3 Ways AI Improves Business Processes
Companies mentioned: Juniper Networks, Microsoft, NICE Summary: In today’s competitive business landscape, harnessing the power of artificial intelligence (AI) is essential for organizations to thrive. This transition from exploration to implementation can be daunting, but it’s crucial for companies to align AI initiatives with their core business objectives to drive immediate value. This article outlines…
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33: 33. Navigating AI in Contact Centers with NICE’s Carmit DiAndrea
In today’s episode, we delve into the transformative role of artificial intelligence in modern contact centers. We had the pleasure of speaking with Carmit DiAndrea, Director of AI and Data Management at NICE, who shared her invaluable insights on integrating AI to enhance customer and agent experiences. Episode Highlights: The Evolution of AI in Contact…
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32: The Edge of Innovation: SiMa.ai’s Vision for the Embedded Edge Market
In this episode, we dive deep into the world of Edge AI with a focus on the embedded edge market, featuring insights from Krishna Rangasayee, the founder and CEO of SiMa.ai. In this podcast we discuss the need to scale AI and ML technologies in the physical industrial realm, understanding what purpose-built AI looks like…
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31. How Healthcare AI Can Improve Patient and Practitioners Experiences
AI has the potential to revolutionize healthcare in areas that range from drug discover to the patient experience. In this podcast, Heather Lane from athenahealth shares the challenges and opportunities of using AI to improve the patient and clinician experience. Heather's Bio:Heather has a PhD from Purdue, where she focused on developing machine learning methods…
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30: Creating an AI Mindset With Arun Kumar of Hero Digital
In this podcast we discuss how leading business create an AI mindset and how to overcome technical AI challenges. About Arun Kumar:Arun Kumar, EVP, Data & Insights at Hero Digital With over a decade of experience delivering analytical customer experience solutions, Arun believes organizations need to combine technology at scale with the power of human…
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29: Bonus Episode: Juniper Networks Defines What it Means to Deliver an AI-Native Networking Platform
In this bonus podcast episode, I interviewed Juniper Networks' Chief AI Officer, Bob Friday, to discuss changes in AI and how AI impacts the networking industry. Mr. Friday also defines AIOps and what it means to deliver what Juniper Networks calls an AI-native platform. Bob Friday’s Bio: Bob Friday, Chief AI Officer and CTO,…
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28 AWS Re:Invent: Maribel Lopez of Lopez Research Recaps the AI Announcements
Amazon Web Services held its annual cloud computing conference in Las Vegas at the end of November. In this podcast, Maribel Lopez recaps some of the key artificial intelligence announcements from her attendance at the event. There were key product launches that span AI chips, models and services. There is also a video recording of…
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27: 27. Elastic’s Exner Share How AI Changes the Search and Observability Landscape.
It's the year of generative AI and every technology category changed as a result of access to new foundation models. In this podcast, I speak with Elastics's CPO Ken Exner about how enterprise search analytics and other categories, such as how security and observability are evolving. About Ken Exner Chief Product Officer, Elastic “Helping customers…
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Ep 26. Generative AI and Customer Experience Conversations With Verint’s Jaime Meritt
In this episode, we take on questions such as how do hallucinations in AI impact the CX space? Are developers still necessary in the age of AI and what advice Verint would offer to companies investigating AI for their customer experience projects. Jaime Meritt serves as Verint's Chief Product Officer. Jaime joined Verint in 2015…
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Making AI Work at the Edge
Everyone talks about AI in the cloud. However to achieve the full business benefits of Artificial Intelligence, companies need to create a foundational software and hardware infrastructure that can support AI at the device level, edge and cloud. In this podcast, I speak with Intel's Sachin Katti about changes in the market to support AI…
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43: Joanna Newman, Vodafone on The Real Impact of Mobile Edge Computing
Send us a text Global Edge Computing and 5G Principal Manager, Network Strategy and Architecture at Vodafone, Joanna Newman discusses the real impact of mobile edge computing. Guest Bio: Joanna is a highly motivated senior manager who is passionate about Strategy, Innovation and Transformation as enablers for successful businesses. She’s had the pleasure of working…
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42: Ian Hood, Chief Strategist at Red Hat Discusses Cloud RAN in Retail, Manufacturing and Energy
Send us a text Ian Hood, Chief Strategist at Red Hat Discusses Cloud RAN in Retail, Manufacturing and Energy
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41: Gordon Haff of Red Hat Discusses the Role of Edge in Hybrid Cloud Deployments
Send us a text In Gordon’s role at Red Hat, he develops stories that traverse the entire Red Hat portfolio and provide context for technology categories such as cloud computing. His focus is on expanding opportunity, building credibility, and educating. He delivers his message through a wide range of channels including public speaking, customer meetings,…
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Webinar: Purpose-Built AI is a Force Multiplier for your Business’ Customer Experience
Welcome to the Age of CX-Built AI Unlock the limitless potential of Generative AI Welcome to the Age of AI, where purpose-built AI solutions are transforming businesses. Join us for a 5-part webinar series featuring leading AI experts who will showcase why CX-built AI will revolutionize how your customers, employees, and executives interact with your…
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AI in Business: How Microsoft’s Using Co-Pilots to Transform Apps with Generative AI
Lopez Research dives into the world of how Generative AI is changing business applications in this first episode of a series on AI-led business transformation. In particular, we focus on how Microsoft is harnessing the power of generative AI to transform customer relationship management and enterprise resource planning. You can check out more about Microsoft’s…
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Samsung’s Galaxy Foldable Smartphone Line Get Two Major Upgrades
Today, Samsung showcased updates to its iconic foldable smartphone line and refreshed its smartwatch and tablet product during its Unpacked event in Seoul, Korea. In some ways, smartphone launches have become incredibly predictable. Typically, Samsung would announce improved displays, better cameras, and enhanced durability. What were some of the best enhancements this time? The hinge…
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40: Patricia Schouker Discusses Edge Security in Energy
Send us a text Patricia Schouker is a VP of Strategy & Partnerships at cybersecurity company, PolySwarm. Her tenure is anchored within cyber and energy security with extensive experience in Fortune 500 and Public Sector environments. Her network drove new business, influencers and champions where her focus is on strategic and persistent threats, global energy…
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39: Rob Hornbuckle, CISO, Allegiant Air
Send us a text Rob Hornbuckle, CISO, Allegiant Air Discusses Edge Security
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Microsoft Demonstrates Generative AI Customer Momentum
The entire software market is going through a rather substantial change based on advancements such as generative AI. After Microsoft’s Build, Charles Lamana and Emily He of Microsoft shared an update with industry analysts on the state of AI across Microsoft’s portfolio. Many remember Marc Andreessen’s famous quote saying that software was eating the world.…
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Four Google Cloud Customers Share How They Use AI To Deliver Value
Google Cloud held an Executive Forum in June to discuss its latest AI advancements with customers and partners. The company’s CEO, Thomas Kurian, shared how the cloud market is undergoing a transformative shift, and at the core of this reinvention is the evolution of AI, particularly generative AI. Generative AI helps businesses create content, synthesize…
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How AI Helps Empower CX Agents
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.5.1″ _module_preset=”default”][et_pb_column type=”3_4″ _builder_version=”4.5.1″ _module_preset=”default”][et_pb_text _builder_version=”4.5.1″ _module_preset=”default” text_font_size=”16px”] Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers. Despite the popularity of digital channels, contact centers play a crucial role in managing…