Author: maribellopez

  • 4: What is the AND Economy and How Does Foldable Tech Fit In? An Interview with Samsung’s John Curtis

    John Curtis from Samsung Electronics America shares how companies need to embrace hybrid work and how mobile technology supports this. He recently wrote a blog that you can read here. https://insights.samsung.com/author/john-curtis/ You can follow him and the company here. Twitter https://twitter.com/SamsungBizUSA/John’s LinkedIn https://www.linkedin.com/in/johncurtis123/https://www.samsung.com/us/business/

  • 5: Neil Miller on the 5 Elements of Digital Workspace

    Everyone needs a digital strategy. In this podcast, Neil Miller of theDigitalWorkplace.com shares his thoughts on the five elements your company must master to support hybrid work. Please subscribe to the podcast and follow me at: http://twitter.com/MaribelLopezhttps://www.linkedin.com/in/maribellopez/You can follow Neil on Twitter @NeilMiller3000 & LinkedIn https://www.linkedin.com/in/neilamiller/

  • 3: How Experience-First Networking Helps IT Deliver Hybrid Work: An Interview With Juniper Networks Jeff Aaron

    In this episode, we address what is experience-first networking and how does it create the right foundation for improving business. You can follow Jeff here: https://twitter.com/jeffreysaaron/ and https://www.linkedin.com/in/jeff-aaron-3aa0112/You can follow me at https://www.linkedin.com /maribellopez & http://twitter.com/MaribelLopez

  • 2: Redefining How Video Can Change Management and Meetings: An Interview with Qumu’s TJ Kennedy

    We’ve all participate in more video conferences this year but how do we make video work better. In this session, we discuss how to use video to streamline meetings, create culture, and show up as our authentic self. It’s time to rethink video. You can follow and reach TJ here: Company Twitter: @qumuCompany LinkedIn: https://www.linkedin.com/company/qumu/TJ Kennedy LinkedIn: https://www.linkedin.com/in/kennedytj/TJ Kennedy Twitter: @TJPublicSafetyFollow me: http://twitter.com/…

  • 1: Employee Experience, empathy and the new world of hybrid work: An interview with Citrix’s Chris Voce

    It’s easy to say we’ll change corporate culture but it’s hard to do. Chris Voce, who is a Customer Engagement Strategist at Citrix shares some insights from a recent study on hybrid work. Link to the research that Mr. Voce discussed: https://www.citrix.com/fieldwork/employee-experience/unlocking-employee-experience.htmlConnect with Chris at http://twitter.com/chrisvoce & https://www.linkedin.com/in/chris-voce-0739405/You can connect with me at http://twitter.com/MaribelLo…

  • 118: People strategies for hybrid work: A discussion with Unisys’ President & COO Eric Hutto

    Many businesses are testing the waters with back to the office policies. In this episode, Eric Hutto from @unisyscorp discuss what matters for the future of work. You can follow me at @MaribelLopez . You can follow Eric onTwitter: https://twitter.com/erichutto and LinkedIn: https://www.linkedin.com/in/erichutto/

  • 117: AI Edition: Shifting focus from data-driven to outcome driven with Kirk D. Bourne

    In this interview I spoke with Kirk D. Borne. At the time of the interview Kirk worked at Booz Allen but he’s now the Chief Science Officer at DataPrime Inc.. In this episode we discuss how companies should think differently about AI. Too many companies focus on data versus outcomes in AI.

  • 116: How will video continue to change the workplace? An interview with Michael Litt, the CEO of Vidyard

    It’s no surprise that video adoption has changed the way we work. However, change is constant. In this discussion, Michael Litt, the CEO of Vidyard, shares thoughts on what companies should be thinking about as it relates to using video. Company Twitter: @vidyardCompany LinkedIn: https://www.linkedin.com/company/vidyard/Michael’s LinkedIn: https://www.linkedin.com/in/michaellitt/Michael’s Twitter: @michaellittFollow Maribel at http://twitter.com/MaribelLopez @MaribelLopezhttp…

  • 115: Healthy Buildings Part 2: An Interview Rachel Ellerman of Johnson Controls

    Leaders are reimagine what in office work should be in 2021 and beyond. In this podcast, I asked Rachel Ellerman, Digital Solutions Product Manager at Johnson Controls, to share her insight on the future of healthy buildings.

  • 114: Navigating The Challenges Of Hybrid Work. A Discussion With Cisco’s Jeetu Patel

    Cisco’s Jeetu Patel talks about the new hybrid work culture and how to use #technology to support it. You can follow Jeetu on Twitter at @jpatel41 and Maribel at @MaribelLopez

  • 113: What’s Happening In Tech? Maribel Lopez Speaks With Zeus Kerravala of ZK Research

    May is a big month for technology conferences. In this episode, Zeus Kerravala shares his thoughts on what were some of the highlights from major technology vendors. You can follow him at @Zkerravala on Twitter & https://www.linkedin.com/in/zkerravala/ Follow Maribel https://twitter.com/MaribelLopez and on LinkedIn at https://www.linkedin.com/in/maribellopez/

  • 111: Healthy Buildings Are The Future of Work: An Interview with Delos’ CEO Paul Scialla,

    The future of hybrid work puts wellness at the forefront. But what does it take for the real estate industry and facilities managers to support wellness? In this episode, I interviewed Paul Scialla, the founder and CEO of Delos and founder of the International Well Building Institute The institute creates the WELL Building Standard (the wellness equivalent to LEED).

  • How Millimeter Wave Will Drive The Next Wave Of Touchless Transactions

    The way we communicate with the world continues to change. Touch-based interfaces grew exponentially from 2008 to 2019. All this changed with the emergence of a pandemic in 2020. The demand for touchless technologies skyrocketed across all businesses as safety considerations forced companies to rethink customer and employee interactions.

    In the consumer landscape, individuals were already growing accustomed to conversational interfaces such as Alexa, Google and Apple’s Siri. Voice interfaces are also one way to achieve touchless enterprise use cases, such as starting a video conference. However, voice is limited to only certain types of interactions and environments. Meanwhile, cameras support creating touchless applications, but many companies worry about potential privacy concerns with facial recognition.

    As a result, organizations across the globe are enabling touchless solutions with a wide range of existing radio technologies, such as Radio Frequency Identification (RFID), Near Field Communications NFC and Bluetooth, to fulfill the need for touchless solutions. Businesses have added touchless solutions that range from kiosks to conference rooms to curbside delivery. For example, organizations use NFC for mobile payments, QR codes for restaurant menus and Bluetooth beacons for proximity. In 2020, a prominent US automaker created a social distancing solution that used a BLE system to deliver a social proximity alarm to a smartwatch, alerting workers if they are too close to another person in the facility.

    Today’s wireless options enable touchless use cases but have limitations

    While these solutions created the foundation of today’s touchless environments, it’s clear that these solutions weren’t designed nor optimized for creating a touchless world for health and safety. For example, RFID was primarily designed for asset tracking, identification of animals, and proximity cards such as IDs. However, RFID’s not the right solution to support a touchless interaction use case, such as navigating and selecting options on a kiosk. A gesture recognition system is more appropriate for use cases that require making a selection.

    Certain wireless technologies also require the user to have an intelligent device with connectivity. NFC, widely used for contactless payments today, requires a person to have a smartphone and application designed to use NFC. This radio technology is also limited in the types of use cases it can provide because the user must be within a 10 cm proximity to a reader to take any action. Meanwhile, Bluetooth’s original design remit focused on creating technology for wireless headsets. Perhaps the biggest issue with using any of these technologies is that they were all designed with communication in mind.

    Let’s take an example of where a company wants to enable touchless access to a building.  Using Bluetooth access control or RFID, a company can allow touchless sign-in or entry into a facility for employees. However, it can’t help an individual select a destination in the elevator without touching a button.

    Research and standards work will provide advanced touchless options 

    Realizing the existing constraints of today’s touchless wireless solutions, technology researchers are developing solutions specifically designed to support the unique requirements of touchless use cases. While commonly associated with 5G networks, millimeter-wave technology possesses numerous properties that make it ideal for supporting touchless interactions. Unlike “conventional” frequency bands used by broadcasting systems and Bluetooth, the millimeter-wave band offers the wide bandwidth necessary to support high-speed transfer rates for communication applications and the more precise resolution required by sensing applications.

    Advances in computing and manufacturing will allow technology companies to develop extremely compact chips with many antennas. With current manufacturing, a company can place between 4 to 256 antennas on a single chip. These densely packed components enable narrow transmit and receive beams in many directions, improving sensing information from multiple angles and directions. Researchers are also designing technology to consume less power within a given range.

    Millimeter-wave uses the same operating principles as radar for proximity and movement detection.  By using increased bandwidth, the system offers greater resolution for improving detection accuracy. The higher resolution makes it suitable for 3D sensing of finger motions, hand swiping, gestures and even vital sign monitoring. Millimeter-wave can improve spatial accuracy over a broader range of distances enabling multiple use cases such as presence detection, counting the people in a room, and defining the proximity of people within a specific area. For example, millimeter-wave technology can be used for new close proximity use cases such as vital sign monitoring and gesture recognition for truck drivers ( if the driver gets within 5 cm of the sensor.)  In a healthcare scenario, it could provide heart rate monitoring and touch-free interfaces for clinicians.

    Often, user anonymity is preferred to preserve privacy and comfort. Unlike mobile devices and facial recognition, touchless technologies provide the additional benefit of retaining anonymity by recognizing the presence or gestures of an individual without explicitly identifying them. Additionally, cameras don’t work well in the dark, whereas millimeter-wave would work in all situations

    However, design work still needs to be completed to overcome the challenges of traditional millimeter-wave technologies used in sensing, such as FMCW. For example, FMCW systems do not typically incorporate coexistence. As a result, their performance degrades in dense deployment scenarios or situations where multiple systems operate at the same frequency band. Researchers are working within standards bodies such as the 802.11 working group to develop features such as WLAN sensing to address these challenges. It’s an amendment to the standard that seeks that seeks to define standardized waveforms and protocols that would enable 802.11 technology to better support sensing applications.

    By being a standardized technology, 802.11-based sensing can become more widely available and lower cost than other sensing technologies.  802.11-based sensing also has other technical advantages over other sensing technologies. It incorporates robust coexistence mechanisms and enables communications and sensing applications to be supported with the same chip. The outcome should produce a standard that enables radar-like applications in various bands such as 2.4, 5, 6 and 60 GHz bands, and that can make use of access points and clients alike to address a broader set of use cases.

    The road ahead

    It’s difficult to predict the future and anticipate what’s coming next, but it’s clear that touchless technologies of all kinds, from cameras to RF solutions, will be part of that future. Regardless of the differences between wireless technologies, the combined benefits of improved safety and convenience mean touchless modes will become a standard offering across industries. Companies will continue to use a mix of a suite of wireless technologies to deliver ubiquitous touchless access. Still, they will seek out technologies designed with touchless use cases in mind. Research on crafting millimeter wave solutions for touchless systems promises to provide many performance benefits. As the touchless trend continues to surge, it’s a great time to explore touchless technology options and build a strategy for the future.

    Looking for more information, check out these:

    A. Two standards body efforts.

    1. https://beyondstandards.ieee.org/ieee-802-11bf-aims-to-enable-a-new-application-of-wlan-technology-wlan-sensing/
    2. https://www.ieee802.org/11/Reports/tgbf_update.htm

    B. The Wireless Broadband Alliance at https://wballiance.com/resource/wi-fi-sensing/

    C. This Intel Touchless Technologies White Paperhttps://www.intel.com/content/dam/www/public/us/en/documents/pdf/the-need-for-enabling-touchless-technologies-whitepaper.pdf

  • Microsoft’s Business Apps Division Shows Traction

    Business is booming for Microsoft and its business apps team. The company shared that Dynamics 365 had a breakthrough quarter with revenue increasing 45% during its recent earnings call. It also shared that the Power Platform is being used by nearly 16 million monthly active users, up 97% year over year and revenue increased 84% year over year. What’s behind the success?

    Part of this success reflects a multi-year journey where Microsoft embarked on integrating its business applications into a more comprehensive suite and adding extensions to Teams and the Power Platform. Microsoft referred to this as a unified collective of capabilities. Part of its success was driven by Microsoft’s renewed focus on creating more vertical-focused solutions to support the unique industry need. Another element contributing to its momentum is Microsoft’s success as an infrastructure cloud computing provider.

    Today, everything produces data. Microsoft asserts that, unlike its competition, Microsoft customers will have a leg up because Azure Cloud allows an organization to capture all of that information, analyze it and use it to predict the future. In interviews with Lopez Research, IT leaders have shared that Microsoft’s focus and success in the cloud computing business has created an environment where corporate buyers will more readily consider the company’s broader portfolio. Finally, timing is also essential. All of these previous steps were in motion when organizations had to embrace business and technology transformation rapidly.

    At Microsoft’s Business Applications Summit, the company shared how customers used its software to deliver a wide range of digital experiences and solutions that supported employees returning to work. The conference kicked off with Alysa Taylor, Microsoft’s Corporate Vice President of Business Applications & Global Industry, sharing how companies used Microsoft’s tech to support manufacturing, digital learning, and enhanced retail. James Phillips, the President of Microsoft’s Digital Transformation Group, shared how the company continued to invest in software certification and programs. But perhaps most interesting was the discussion of what’s changing in the business apps landscape. Phillips referred to the need to move from reactive, applications-first business processes to proactive data-driven workflows.

    The Next Application Shift Is Upon Us

    A few years ago, Lopez Research defined a category called Right-time Experiences, These are products, services and applications which provide the right information to the right person at the right time on their device of choice. Right-time experiences are personalized, contextual, adaptive, learning and predictive. These experiences break down data silos connecting information across a company as well as linking to third-party data sources to enhance these experience.

    To create RTEs, a company must connect a wide range of data (real-time data, partner and open data) and AI- driven analytics into applications. Taylor and Phillips described this shift as Microsoft’s vision for Dynamics 365 during the keynote. Philips said, “It’s a game-changer across every single business process, every single industry, and puts in the hands of your users now applications that don’t look anything like they did just a few short years ago….It allows a predictive, proactive business process. Later, he went on to say, “Customer Insights allows you to build a data-driven understanding of your customer, to predict their needs, to understand the opportunity, to deliver experiences that are very tailored, an experience of one, right down to the customer”.

    What’s different today? It’s actually happening.

    One could say, haven’t we been discussing this for years? While this is true, I would posit that certain things have changed. First, technology vendors are building more comprehensive solutions to support digital transformation. Second, advances in cloud technology and the availability of pre-trained AI models within applications, such as Dynamics365, make it easier to deliver on the vision of right-time experiences. Third, shifts in the business market have made every company up its digital game to provide new experiences. At the Microsoft Business Applications Summit, the company shared three great examples of Right-time Experiences that included how:

    • L’Oréal enabled experts to be anywhere and everywhere. L’Oréal makes a wide range of products that require very sophisticated machinery for production and packaging. L’Oréal used Microsoft Dynamics 365 Remote Assist and HoloLens 2 to enable employees in one location to see what employees in another site were looking at in real-time. These remote experts can react to the same image, use mixed-reality annotations, and share critical information, regardless of location. As a result, L’Oréal cut the time it spent resolving issues in half. It also shrunk travel expenses and improved employee productivity by eliminating unnecessary travel.
    • The LA Clippers delivered predictive fan engagement. The LA Clippers built a customer experience system using the Microsoft Cloud, Dynamics, and the Power Platform. The solution provides personalized and predictive experiences across all touchpoints, whether that’s as they walk into the stadium or talk to a call center agent within a mobile app. Using customer Insights, the LA Clippers can track how a fan interacted with the company and make predictions about products the fan would enjoy. It also uses the AI and ML algorithms within the app to identify common interests in its fan base.
    • Humana supported those in need during a pandemic.  Humana used Dynamics 365 and the Power Platform to help its crisis management team make sense of rapidly changing circumstances, help schedule vaccine appointments and used machine learning models to help deliver 1.4 million meals to those in need. Since Humana had already been using the Power Platform before the pandemic, it could create specific solutions in days.

    What should organizations be thinking about today?

    The market is designing the next wave of business applications that are cloud-native and created using microservices that can be updated and recombined to deliver new and enhanced experiences. As companies embark on digital transformation 4.0, technology buyers must:

    1. Get serious about creating agility businesses. Agility isn’t a new concept, but now it’s mandatory. The ability for teams to detect changes in customer behavior and act quickly on insight is key to remaining competitive. Additionally, every business must gracefully pivot to new models such as digital experiences and as-a-service delivery. Cloud infrastructure and application services provide agility in the face of rapid change.

    2. Design processes to meet changing experience expectations. Best-in-industry isn’t good enough. Every company needs to benchmark itself against best-in-class because that’s what your customers expect of you. Also, it’s not just against one company or one benchmark. It’s best-in-class by type of experience such as payments, logistics tracking, product configuration, and contact center response.

    3. Shift from reactive to proactive business processes.  Organizations that can collect, analyze and act on data in near real-time or real-time will predict opportunities and proactively eliminate potential issues. To do this, companies must ensure they are performing the correct data engineering to ensure clean data is entering the firm’s AI and analytics systems.

    Fortunately, every company, regardless of size or industry, can leverage new cloud infrastructure and applications to create better employee and customer experiences. The question is, “What will you build”?

  • 110: Honeywell’s Tamara Adams Shares Insights On The New World Of Connected Buildings

    Smart buildings isn’t a new concept but companies are rethinking building functionality as employees return to the office. In this episode, Tamara Adams, VP of Global Sales & Marketing at Honeywell Connected Enterprise shares her insights on what’s hot in smart buildings now. You can follow her at linkedin.com/in/tamara-adams-776975. Please follow me at http://twitter.com/MaribelLopez andhttps://www.linkedin.com/in/maribellopez/Also, don’t forget to subscribe. I’ll publi…

  • 109: Bill Baver from NTT shares smart city concepts and insights that can be applied to a hybrid work world

    This was one of the first podcasts I recorded. While one might not associate smart cities with hybrid work, these solutions showcases how the Internet of Things and data management can create new workplace experiences. Imagine how these solutions can be used in creating the office of the future. You can find and follow Bill on LinkedIn at https://www.linkedin.com/in/william-baver-ab51404/ Please connect with me on Twitter http://twitter.com/MaribelLopez & LinkedIn https:…

  • 108: AI Edition Google’s Tracy Frey: Creating Responsible AI.

    AI changes how companies process data but how do we create AI that responsible? Every organization needs to build an AI ethics into their machine learning pipeline. This podcast talks about what responsible AI means. Follow Tracy at https://www.linkedin.com/in/tracy-frey Follow me on Twitter @MaribelLopez & LinkedIn https://www.linkedin.com/in/maribellopez

  • A Simple Step Can Minimize an Overlooked Security Threat

     

    Security attacks are increasing in number and sophistication. According to the Ponemon Institute’s latest report, despite security professionals’ best efforts, data breaches increased 130 percent from 2006 to 2019. The report found the average cost of a data breach reached USD 8.19M in the US and USD 3.9M average globally in 2019. Given these figures, it’s no surprise that in Lopez Research’s Enterprise IT Benchmark surveys, IT leaders consistently rank securing the business as one of their company’s top three project priorities.

    Sadly, there’s no silver bullet for security. A robust security plan requires a layered set of defenses. Security starts with the devices that connect to the network, such as a PC, smartphone, or sensor. It extends through the cloud and into the SaaS and corporate applications your employees use daily. Each layer must be secured to minimize a company’s attack surface.

    Start with the basics by enhancing PC security

    A company’s security plan must continuously adapt to the evolving threat landscape. For example, device security isn’t a new concept, but like everything in security, the threats constantly change. Many organizations feel they’re safe because they have embraced PC device management, malware-prevention software, and endpoint detection and response solutions. However, even with these tools, organizations struggle to keep security woes at bay. Meanwhile, bad actors continue to find new attacks at deeper layers within device platforms. Today attackers are exploiting vulnerabilities below the operating system in the BIOS.

    The BIOS’s primary function is to handle the system setup process, including hardware initialization, the operating system boot, and the launching of drivers. It controls the first steps that happen in any computing process.

    Securing the BIOS helps protect against new attacks

    The BIOS is your first line of PC defense—or the most fundamental attack surface. The BIOS must be secure by design because all of the computing layers above it depend on its security. If the BIOS is compromised, it doesn’t matter what security resides at or above the operating system.

    To ensure the overall health of the PC, IT must have systems that prevent, detect, and repair attacks at the BIOS layer. The most-secure implementation of a root of trust should happen in hardware. While software can protect the OS layer and above, the most-efficacious BIOS-level security requires a hardware-based solution that can be a stand-alone security module or implemented as a security module within a processor or system-on-chip (SoC).

    Why BIOS security matters

    A hardware-based secure BIOS solution provides a secure enclave where it verifies the BIOS on initial boot before the CPU runs any code. If it detects a malicious attack or an error in the BIOS, it repairs the system using a clean, redundant copy of the BIOS. This hardware-based system helps ensure that your PC boots using only firmware that is trusted by the manufacturer. Without this type of prevention, a machine with a compromised BIOS will require a service call for a system board replacement.

    Solving the problem

    It’s clear that companies need to ensure device security at the lowest levels of the IT stack, but most organizations believe PCs are secure because they’ve added software protections. IT must block new threats that occur at the hardware level, and the best way to do this is with hardened systems. Hardware-based security isn’t a feature you can bolt on to existing machines. Protecting against this new category of threats requires upgrading the company’s aging fleet of PCs, but not just with any hardware.

    IT buyers should look for systems that offer BIOS-level security. Implementing BIOS-level security in hardware makes at least one area of the security stack more tamper-proof. Hardware-based security processing also helps improve the speed of the security check, enhancing the end user’s security experience. In an interview with Lopez Research, Baiju Patel, the chief security architect for Intel’s Client Computing Group and an Intel Fellow, said that BIOS-level protection is one of the key features Intel provides in its vPro platform. Patel said Intel may be able to eliminate a whole class of possible threats by delivering hardware-enhanced security features such as BIOS-level protection at the chip level.

    BIOS-level security alone won’t protect you from all threats, but it provides a solid foundation on which your organization can build advanced security efforts. Without this level of protection, organizations have an unknown Achilles’ heel that attackers can exploit at any time. Fortunately, PC providers are delivering solutions based on technologies, such as the Intel vPro platform, to offer secure silicon and software offerings for enterprise IT buyers.

    This post was originally published here.

     

  • 107: 107: Let’s Talk About Cloud Computing With Jo Peterson of Clarify360 & Bobby Allen of Turbonomics

    What’s happening in cloud computing today and how is it changing? Two experts, Jo Peterson and Bobby Allen, share practical insights on building a cloud strategy. Listen to this to make sure that you’re controlling your cloud journey. You can learn more about Jo Petersen here https://www.linkedin.com/in/jopeterson1/ & @digitalcloudgaland Bobby Allen here https://www.linkedin.com/in/ballen-clt/ & @ballen_clt. Follow me at https://www.linkedin.com/in/maribellopez/ &amp…

  • 105: A discussion on creating intelligent workplaces with HPE Aruba’s Alan Ni

    Alan Ni discusses creating intelligent buildings and supporting remote work.

  • 106: Talend CEO Christal Bemont challenges us to reimagine what is innovation and corporate culture.

    This podcast focuses on the leadership aspects of a post COVID distributed work world. Bemont covers everything from the need for every organization to become a digital data-driven company to creating culture in a hybrid work world.