Maribel Lopez to Keynote Innovation Summit Discussing AI and Data For Betterment

New technologies such as artificial intelligence, mobile app development, and better utilization of big data are key to any organization’s digital transformation. I’m excited to be speaking at the Vacaville Innovation Summit as part of the Data For Betterment’s non-profit mission to educate companies on the future of work. I hope to see you there. Please register at innovatevacaville.com

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Enterprise Transformation: A Land of Opportunity

Maribel Lopez Keynoting The ET6 Enterprise Transformation Exchange Conference

Maribel Lopez Keynoting The ET6 Enterprise Transformation Exchange Conference

At the ET6 Transformation Exchange conference, the program addressed how various companies had approached enterprise transformation. I kicked off the program with a keynote on building an intelligent enterprise. Instead of focusing on the technology maturity and adoption aspects of digital transformation, I shared how business leaders must develop multi-disciplinary technology skills similar to the Polymath Leonardo da Vinci.

Leonardo was a master at art, anatomy, mechanics and architecture. Leonardo also continued to collaborate with peers and mentors well after developing his craft. This allowed him to further his skill and influence. He started with art but adapted his skill set over time as he felt his client’s needs were changing. He also mastered using core skills that he learned in one field to support his advancement in other areas. Hence, mastery of art allowed him to illustrate new device concepts and architectural designs to his clients to secure new contracts.

As business leaders, we should embrace these core concepts as we approach enterprise transformation. I use the term enterprise transformation instead of digital transformation because it includes the organizational change policies that impact how people work. On the technology side, we must become more like Leonardo by learning about new technologies that are beyond the current purview of our jobs.

The best technology strategies will leverage a combination of mobile, cloud, big data and analytics to deliver new insight and new experiences. A company simply can’t run a competitive business if it doesn’t support mobile. It can’t scale and shift models easily without cloud computing. And a business can only be competitive if it embraces new ways of collecting and analyzing data to deliver new actionable insights. However, most of us are comfortable being specialists. To thrive in the new digital era, we’ll all need to push beyond our existing boundaries. We can start by learning more about complementary technologies and services. Effectively, we must emulate the practices of Leonardo da Vinci by excelling at one skill but also advance our knowledge of other areas through education and collaboration.

Additionally, digital transformation requires more than just replicating our existing processes. Successful digital transformation efforts deliver right-time experiences. Right-time Experiences provide your employees, customers and business partners with the right information, at the right time on the person’s device of choice.

Over the course of two days, representatives from both start-ups through companies that were more than 100 years old shared their insights on the challenges and opportunities with digital transformation. For example, Honeywell discussed how a 132-year-old company was using IoT and mobile to deliver new customer value while driving revenue growth. Built.io and Beyond Curious shared how their joint customer, the Miami Heat, was changing customer engagement. One lesson learned from The Heat’s transformation efforts is the need to coordinate a business and technology strategies. Security was a topic raised in almost every session. The industry has made significant progress in offerings to protect the enterprise. Meanwhile, Intel provided a glimpse into the future of IoT while Marketo described the new world of customer engagement. It was clear that opportunities abound. I look forward to keeping the dialogue alive at ET Summit in November.

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The IoT Matures With Solutions Like SAP’s Leonardo

Image of the SAP Leonardo platform that includes The platform include modules such as IoT, analytics, machine learning and blockchain

The platform includes modules such as IoT, analytics, machine learning and blockchain

The IoT market is an ill-defined, nebulous space. While the industry refers to it as the IoT, it isn’t a single product. In reality, the IoT refers to numerous use cases and products that vary across different industries. For example, a mining company and a hospital can both benefit from predictive maintenance, but the problems and implementations are completely different.

A successful IoT implementation requires a coordinated technology and business process transformation strategy. The business process improvement strategy is often overlooked as the technology teams jump into the nuts and bolts of deploying a set of IoT tools. Technology-first thinking is precisely what leads to failed implementations. Companies, fearing they’ll be left behind, have rushed to purchase various IoT components — such as sensors, hubs, and platforms–before the business has defined the problem it’s trying to solve. Leaders in the space have sought out use cases where IoT will improve employee productivity, deliver operational efficiencies and enable new revenue opportunities.

The IoT requires more than one technology change

Once a company defines a set of potential business outcomes, the real fun begins. IoT deployments are anything but simple. Information and operational technology leaders face a morass of vendors, products and integration issues. At a minimum, an IoT solution requires multiple layers that include:

  • Connected devices and communications. The IoT vision requires connecting existing and new equipment with sensors. Additionally, there are many wireless connectivity options such as 3G, WiFI, BlueTooth and LPWAN. A complete list of IoT protocols can be found here. Most organizations get hung up on this first stage of defining the proper devices and connectivity options.
  • A set of connection platform tools. The first iteration of IoT platform solutions was a hub that could connect to data from multiple devices that used different protocols to communicate. Today a broad set of IoT software platforms solutions exist that include items such as device management that focus on configuring, provisioning, troubleshooting and operating the endpoint devices. Like mobile device management, IoT device management supports monitoring, testing, updating software, and troubleshooting connected devices. Wired and wireless connection management must be part of this suite. API management is necessary for connecting to device data and linking this data to applications and system of record/engagement. This layer continues to evolve rapidly.
  • Big data storage and analytics. IoT creates a multitude of new information that varies in volume type and frequency. Connecting and collecting sensor data is useless if you don’t have the right solutions to manage, analyze and create meaningful insights from all this data. Business must decide what data needs to be analyzed in near real-time versus batch processed. The tech team must also define what data will be analyzed centrally versus locally. In some cases, companies will need to balancing marketing’s desire for personalization with the need to maintain the privacy and confidentiality of a user’s data. Once you’ve corralled all of this data, a company also needs to design a long-term machine learning strategy to understand patterns.
  • Security. In a recent Lopez Research study, security topped the list of IoT technology concern for 2017. Companies need a security strategy that extends from the IoT devices through the application layer. This will require multiple software solutions. In some cases, the endpoint IoT devices can’t run security, such as embedded encryption, and companies will need an edge gateway to act as a security intermediary.
  • Applications that use the data & analytics insight. Once companies have collected and analyzed IoT, this data needs to be integrated into a company’s existing systems of record and engagement to create need insights and opportunities for action. For example, a cold supply chain solution can be redesigned to use IoT data such as temperature and humidity to have fact-driven information on product health through its distribution. Many IoT deployments fail because application integration strategies were an afterthought.

SAP aims to help companies run IoT simply with Leonardo 

As you can see, there is a mixture of business and technology decisions that need to be coordinated for an IoT solution to deliver value and market differentiation. On the technology front, vendors are racing to deliver more comprehensive IoT solutions to minimize customer’s implementation woes. Enter SAP’s Leonardo. At the company’s annual SAP SAPPHIRE and ASUG group meeting, a variety of executives took the stage to help SAP’s customers understand how AI, IoT and cloud computing were changing the company’s products and the future of computing.

The company’s CEO, Bill McDermott defined digital business as intelligently connecting people, things and businesses. The conference keynotes showcased how SAP was making efforts to live up to the corporate tagline “Run Simple”. While SAP made many announcements, the bell of the ball was the Leonardo system, which it defines as a digital innovation system. SAP’s Leonardo, not to be confused with the famous polymath Leonardo da Vinci, was clearly chosen as a name to invoke visions of a multi-disciplinary platform that can help its customers achieve IoT success.  The sheer volume of products in SAP’s Leonardo highlights the growing complexity of designing an IoT solution.

Digital Transformation, Dell Technologies And The Return Of Mega IT Vendors

Dell Technologies Inc. faces high expectations and scrutiny after the epic $60 billion mega-merger of Dell and EMC in 2015. Thousands of people gathered in Las Vegas last week to hear the progress and vision of Dell Technologies at Dell EMC World. The conference theme, Realize, focused on IT strategies that enable companies to deliver digital transformation. The topic is top of mind for both business and IT leaders. While most business leaders have jumped on board with the concept of digital transformation, companies struggle to define what it means and how to enact change.

The formation of Dell Technologies is indicative of a major market transition. Instead of dealing with one major IT or business transition, companies face a multitude of simultaneous organizational and technology changes. At the same time, established companies face intense competition from new entrants that have cheap access to robust technologies such as cloud services. Organizations, regardless of size, must embrace mobility, cloud computing, IoT and new analytics solutions. Established companies must understand how, and where, these major technology trends will intersect. Successful IT efforts will focus on integrated strategies, not isolated technology islands. For example, cloud impacts your mobile strategy with access to scalable infrastructure and platform as a service (PaaS) solutions. Companies can also purchase SaaS apps or use cloud-based development tools to modernize existing applications.

Companies need strategic vendors that can aid navigating these tectonic shifts.  Dell Technologies, a series of seven companies integrated under one umbrella, aims to provide a more integrated suite of services. Yet, it’s not alone. Oracle, Microsoft and others are expanding portfolio offerings to include everything from applications through cloud computing infrastructure. At the time, the merger that seemed crazy.  Today the results of the merger seem on point because companies want to:

  •  Consolidate the vendor landscape. With a multitude of technology and business model changes underway, vendor proliferation and IT complexity have skyrocketed. Companies have been forced to become systems integrators that must integrate and coordinate development cycles from multiple technology providers. IT must find a simpler way to approach digital transformation. Business leaders are returning to the strategic partner model with the best of suite.
  • Modernize applications. Digital transformation requires changes to applications, processes and employee behavioral changes. Companies are looking to the cloud, open source PaaS and SaaS to update apps and improve workflows. Dell noted how important assets such as Pivotal are for creating apps at companies that range from the size of start-ups to Google. But Dell also highlighted how companies are building hybrid infrastructures to support app modernization and how it’s well positioned to provide those solutions.
  • Secure the entire IT stack more effectively.Companies like Dell have numerous touchpoints where it assists companies in building security into the hardware and infrastructure stack. For example, many companies have purchased specialized solutions from over 45 security vendors. While no company can offer a single suite to address all security challenges, Dell can ease some of these woes by delivering security that ranges from the laptops through to the data center.

The Dell Technologies vision promises simplicity but is it a reality? I had the opportunity to speak with and listen to cases studies from numerous Dell-EMC customers at the event. Thus far, customers claim it’s working. For example, Molina Healthcare told me the sales process has been simplified, and that unlike other IT vendors it works with, Dell is easy to do business with. Citi spoke on how they are using Dell infrastructure and virtualization solutions to provide business agility while simplifying complexity. Jaguar and Nike discussed how Dell Technologies was providing new ways for companies to design better products and deliver improved workplace services.

Dell Technologies shared its plans for integration and innovation across all of its units. While there’s a great deal of integration work to be completed, Dell’s private company structure affords the luxury of a reasonable cadence of change. Still one of the greatest ongoing challenges that Dell will face is the ability balance innovation with integration. It’s a challenge all mega vendors and their customer’s face. It will be interesting to watch the progress of traditional IT vendors as these providers engage in their own digital transformation.

Maribel is the founder of Lopez Research, a market research and strategic advisory firm. She’s the author of the Wiley book “Right-time Experiences” Twitter:@MaribelLopez   This article was originally posted on Maribel’s column for Forbes.com  https://www.forbes.com/sites/maribellopez/2017/05/16/digital-transformation-dell-technologies-and-the-return-of-mega-it-vendors/#6d66820e46aa