Delivering meaning digital transformations excites and torments IT leaders due to its constantly changing nature. Lopez Research is always on the lookout for insights on how to navigate this new IT paradigm, especially when the ideas come from a seasoned veteran of transformation. At the recent CA Technologies. “Built to Change” summit, I had the opportunity to meet with Otto Berkes, the company’s Executive and CTO. Mr. Berkes previously served as the chief technology officer at HBO, spent 18 years at Microsoft and was one of the four original founders of Xbox.
Otto Berkes, CTO of CA Technologies
Berkes is also the author of Wiley & Son’s book Digitally Remastered – Building Software into Your Business DNA. (Coincidentally the same publisher as my Right-time Experiences book that describes how to approach building better customer and employee experiences in an increasingly connected world.) The conference and my interview with Mr. Berkes focused on the IT imperative to design a modern software factory. The book, whose proceeds support Code for America, describes the challenge and opportunity of redesigning software for the new world of digital engagement.
Digitally Remastered written by Otto Berkes
As you know, digital transformation isn’t new. However, the pace and extensive IT disruption caused by digitizing the business is more pronounced in this timeframe. Berkes make a prescient point when he states that “technology has moved from a supporting role in the firm to a driving force of growth and engagement.” Perhaps you could say that was always true, but I don’t believe it. Anyone looking at a software package designed in the late 1980s knows that these systems, while digital, aren’t the pinnacle of tools for driving engagement and growth.
When Right-time Experiences was released in 2014, I wrote about how social, mobile and cloud computing would change both employee and customer engagement. In 2018, these concepts are foregone conclusions. Yet many businesses haven’t built the systems to must support in real-time two-way engagement and business process completion for both consumers and employees. Why? I posit that difficulty moving to a modern software-driven organization is the cause of these woes.
Right-time Experiences, written by Maribel Lopez of Lopez Research LLC and published by John Wiley and Sons
Agile development, organizational changes and APIs are key to a modern software-driven business. Agile, much like digital transformation, has been around for decades. However, most companies aren’t organized for agile development which requires small teams, which work in spurts. The team and process incorporate the whole application lifecycle from design to testing to maintenance in one group. It’s a complete shift from the waterfall, command and control model that IT organizations have built their existing practice on. Companies literally must change how the business organizes and operates. As we all know, change is hard.
But the need for speed is real. Software-driven enterprises, whether startups or established companies, can respond to changing market dynamics faster. If it takes multiple quarters to change a system, your company will fall behind the competition. Everyone knows this, yet why don’t we act? For some time, there was a belief that the technologies weren’t ready but that isn’t the case today. The Achilles’ heel of digital transformation isn’t technology adoption, it’s the company’s inertia to change.
Three Roadblocks IT leaders must overcome to build a software-driven enterprise
While I could delineate the various technology solutions and strategies IT should be evaluating (e.g., APIs, microservices and security), I think it’s more important to nail three basic concepts before getting mired in technology selection.
First, don’t toy with agile. The road is paved with good development model intentions but failed execution. Lopez Research has spoken with many companies that have used agile for a project or two, but never committed to moving the entire organization to a new development methodology. Without a strong commitment, your company won’t see the benefits because of its running different tools, processes and development schedules. Agile development can start small, but you have to commit to the organizational change.
Second, budgets need to be realigned for a continuous upgrades mindset. One of the benefits of waterfall development is that you lock the scope and theoretically the cost. While I don’t believe the cost estimates every match the actual expenses, companies need to think differently about budgets in an agile world. You’re actually budgeting for quarterly to bi-weekly upgrades. The job is never done. The software becomes a living breathing part of your organization that must constantly evolve as the market changes. There is no “set it and forget it” mindset in a software-driven organization. Refinement, reinvention and innovation are the goals of a software-driven organization.
Third, effective use of data is crucial to any organization’s success. One of the interesting differences in today’s software driven organization is the need to both consume from and share data with third parties. Businesses must break down internal data silos between groups but also look to developing strategies for sharing data with partners. This may require you to rethink data protection, expiration of content, data storage and analytics strategies. For example, It’s unreasonable to expect you’ll create one repository for all of your data so how do you create a consistent and accurate view of a customer across various data sources? How do you anonymize customer data for sharing with a third party? What data can be shared and for how long? What third-party data would improve your products (e.g. reviews, shipping information, weather)? These are the types of questions companies need to answer before selecting various technology solutions.
Digital transformation is a journey, but if you build a solid strategy for the items mentioned above, you’ll build the foundation for the software-driven enterprise.
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Image of Samsung Galaxy Note8 from Unpacked event on August 23, 2017 in New York City Source: Maribel Lopez, Lopez Research
After the tumultuous Galaxy Note7 recall, all eyes are on Samsung as it launches its new flagship device the In keeping with previous Note versions, Samsung aims to make a phone that productivity-driven consumers and IT leaders will love. Yet, one has to ask if there is anything left to excite us in the smartphone market after the rapid pace of mobile innovation.
A majority of the differentiation in mobility has moved into software, primarily led by the operating system vendors. However, Samsung’s Note8 announcement shows that it still has a few hardware (and software) tricks up its sleeve (see the full specifications list below). Here are five reasons why people looking for a consumer-friendly phone that’s also a work powerhouse should consider evaluating the Galaxy Note8.
Improved camera. The camera continues to be a key buying feature for any smartphone.Samsung’s Galaxy Note8 sports two 12MP rear cameras with Optical Image Stabilization (OIS) on both the wide-angle and
Image of Samsung Galaxy Note 8 camera resolution versus Apple iPhone & taken during the Unpacked event in New York City on August 23, 2017
telephoto lenses. The Note8’s Live Focus feature lets you control the depth of field by allowing you to adjust the bokeh effect in preview mode and even after you take the photo. The Dual cameras and OIS features help the photographer create sharper images. The dual cameras also enable something that Samsung calls Dual Capture mode where both rear cameras take two pictures simultaneously. One of the photos is a close-up image shot from the telephoto lens and one is a wide-angle shot that shows the entire background. Leading smartphone vendors are working on solutions to improve image quality in low light environments. In the case of Samsung, the wide-angle lens has a Dual Pixel sensor with rapid auto-focus to capture sharp and clear shots, even in low-light environments. The Note8 is also equipped with an 8MP Smart AutoFocus front-facing camera. In the camera demonstration, I could see the importance of stabilization and appreciated the ability to have both a wide angle and telephoto shot captured simultaneously. The demonstration of controlling how much background blur you’d like in a photo was also impressive. The quality of the camera will also become increasingly important to business buyers as more companies add image capture and scanning into their business workflows. Personally, I feel the camera advances are one of the most exciting parts of the device.
Bigger screen and the App Pair Feature. The Note8 has a squarer edge than the S8 plus and offers the largest screen on a Note device, with a 6.3-inch Quad HD+ Super AMOLED Infinity Display. The design of the screen’s edge provides more room for apps that use the S Pen. The App Edge function on previous models was highly customizable, but Samsung has taken this software to the next level in Note8 with a new feature called App Pair. It allows you to create a custom pair of apps placed together in the Edge panel or the home screen. For example, a person could have their calendar and phone dialer paired so both apps could be opened together and placed side-by-side in a multitasking view. Another custom pair could have a YouTube paired with a messaging app. On the productivity front, this makes it easier for consumers to work or play without toggling through various apps. Obviously, a bigger screen and an easy way to have multiple windows open at once are important for making this a productive work device.
S Pen. Yes, I do believe the stylus makes a difference. At one point, the stylus seemed like a throwback to the
A Samsung S Pen image photograph from the Unpacked event in New York City on August 23, 2017
Palm Pilot days of old. Today we have a pen with Microsoft’s Surface, a pencil for Apple’s iPads and the S Pen for Samsung devices. In each iteration of stylus technology, we come one step closer to the feel and responsiveness of a pencil. Samsung’s latest S Pen implementation of a finer tip and improved pressure sensitivity is a major improvement over its previous generations. In a demonstration of the S Pen, Samsung illustrated how easy it is to sketch, use art apps, write down a grocery list and interact with the phone. At first glance, you wouldn’t think a stylus could change how you interact with a phone, but a stylus helps a large phone bridge that gap between a PC and a tablet by opening up different use cases. For example, the S Pen for Business allows a professional to discreetly take notes in Screen off or quickly annotate documents and photos. The screen off memo made a huge leap forward in replacing the notebook by expanding note taking to up to 100 screens of text by simply paging down as you write. The S Pen is a win for use cases such as clipboard replacement applications where employees need to take notes, fill out forms and capture signatures.
Built in security with biometrics, secure folder and Knox. Similar to its other devices, Samsung’s Note8 offers the choice of iris, face recognition and fingerprint scanning security in addition to a passcode. The company offers IT departments additional levels of security with Knox that can be used standalone or in conjunction with another Enterprise Mobile Management software partner. The secure folder, a feature that was on the Note7 and available as an app store download, has reappeared. The software provides a place to securely store and backup your personal data while separating it from your corporate information. Knox Workspace provides a container that allows IT to separate and manage work apps. With mobile security ranking a top IT concern with 75% of the companies Lopez Research surveyed, companies want a hardened version of Android, which is good for Samsung. In the “2017 Lopez Research Enterprise Mobility Benchmark”, over 72% of IT leaders interviewed said Samsung devices are on the short list for approved BYOD smartphones.
Samsung DeX and Note8 create a portal work environment. In March, Samsung announced a hockey puck sized device called the Samsung DeX that allows you to connect your phone to a monitor and use it as a laptop replacement with access to Android apps as well as business apps such as the Microsoft suite. The Note8, when combined with Samsung DEX, can create a work environment where certain apps such as video conferencing can move seamlessly from the phone to a monitor, and back to the phone with Samsung DeX-enabled versions of BlueJeans Network, Zoom, and GoToMeeting mobile apps. Of course, all of this is useless if the device lacks the proper computing power. To meet these performance requirements, the Note8 offers 6GB RAM and a 10-nm processor.
While not new, other features of note include:
Bixby. Initially launched with the S8, Samsung’s voice assistant Bixby will also be a part of the Note8 family. Voice interfaces with natural language processing have resurfaced to help consumers overcome the challenges of discovery and device usage. While Bixby is still in its infancy, it is another way for the consumer to discover and utilize Samsung specific features. I wouldn’t use it as a generic digital assistant, but it’s great for items such as changing settings, using camera features (e.g. take a selfie) and opening apps. In a world of increasing functionality, it makes sense for Samsung to provide a voice interface.
Water resistance. Several Samsung phones, including the Note8, are in up to 5 feet of water for up to 30 minutes.
Expandable storage. The device comes with 64GB of storage, but consumers can purchase an additional MicroSD card to expand memory can reach up to 256GB.
While it may appear that everyone has a smartphone, the battle for upgrades is underway, which spells opportunity. Comscore estimates there will be 50 million U.S. consumers eligible for phone upgrades in the fall. Additionally, many companies are rolling out new BYOD stipends and more mobile application that will provide more reasons for people to purchase new smartphones.
The Samsung Galaxy Note8 is a worthy contender in the smartphone battle given the improvements in the camera, and S Pen. I still maintain it’s very challenging, but not impossible, to get consumers to switch operating systems. Hence, Apple probably isn’t quaking in its boots, but Samsung’s recent improvements do raise the stakes for Apple’s next smartphone release. With the Note8, Samsung could win significant Android market share, giving the Google Pixel and others, a run for the money.
Maribel is the founder of Lopez Research, a market and strategic advisory firm. She’s the author of the Wiley book “Right-time Experiences” and founder of the – profit organization Data For Betterment Twitter:@MaribelLopez
This article was originally posted on Forbes.com.
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Maribel Lopez Keynoting The ET6 Enterprise Transformation Exchange Conference
At the ET6 Transformation Exchange conference, the program addressed how various companies had approached enterprise transformation. I kicked off the program with a keynote on building an intelligent enterprise. Instead of focusing on the technology maturity and adoption aspects of digital transformation, I shared how business leaders must develop multi-disciplinary technology skills similar to the Polymath Leonardo da Vinci.
Leonardo was a master at art, anatomy, mechanics and architecture. Leonardo also continued to collaborate with peers and mentors well after developing his craft. This allowed him to further his skill and influence. He started with art but adapted his skill set over time as he felt his client’s needs were changing. He also mastered using core skills that he learned in one field to support his advancement in other areas. Hence, mastery of art allowed him to illustrate new device concepts and architectural designs to his clients to secure new contracts.
As business leaders, we should embrace these core concepts as we approach enterprise transformation. I use the term enterprise transformation instead of digital transformation because it includes the organizational change policies that impact how people work. On the technology side, we must become more like Leonardo by learning about new technologies that are beyond the current purview of our jobs.
The best technology strategies will leverage a combination of mobile, cloud, big data and analytics to deliver new insight and new experiences. A company simply can’t run a competitive business if it doesn’t support mobile. It can’t scale and shift models easily without cloud computing. And a business can only be competitive if it embraces new ways of collecting and analyzing data to deliver new actionable insights. However, most of us are comfortable being specialists. To thrive in the new digital era, we’ll all need to push beyond our existing boundaries. We can start by learning more about complementary technologies and services. Effectively, we must emulate the practices of Leonardo da Vinci by excelling at one skill but also advance our knowledge of other areas through education and collaboration.
Additionally, digital transformation requires more than just replicating our existing processes. Successful digital transformation efforts deliver right-time experiences. Right-time Experiences provide your employees, customers and business partners with the right information, at the right time on the person’s device of choice.
Over the course of two days, representatives from both start-ups through companies that were more than 100 years old shared their insights on the challenges and opportunities with digital transformation. For example, Honeywell discussed how a 132-year-old company was using IoT and mobile to deliver new customer value while driving revenue growth. Built.io and Beyond Curious shared how their joint customer, the Miami Heat, was changing customer engagement. One lesson learned from The Heat’s transformation efforts is the need to coordinate a business and technology strategies. Security was a topic raised in almost every session. The industry has made significant progress in offerings to protect the enterprise. Meanwhile, Intel provided a glimpse into the future of IoT while Marketo described the new world of customer engagement. It was clear that opportunities abound. I look forward to keeping the dialogue alive at ET Summit in November.
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